• Service Response
The customer service phone is online 7*24h, after-sales service responds within 1 hour, and the problem is solved within 24 hours.
• Pre Sale /In Sale /After Sales Support
Provide project consulting, system design, product experience, and assist customers in formulating overall comprehensive project plans;
Provide corresponding technical guidance and system training;
Provide debugging and installation of project products;
In addition, we can also provide comprehensive and thoughtful value-added services according to your needs.
• Service Supervision
If you have any suggestions or comments on the service provided by the after-sales service engineer, please call our service supervision telephone: + 86 10 64126515
In order to provide you with satisfactory and comprehensive service support, we sincerely welcome you to provide guidance and suggestions on our service model, service management and service content, and also invite you to supervise the work of our after-sales service personnel.
• Customer Training & Course Training
We can provide training courses according to projects and customer requirements. Engineers provide customers with systematic technical training and practical operation demonstrations, including fault diagnosis, equipment debugging, equipment maintenance, etc., to meet the diverse needs of different types of customers.
• Technical Exchange
During product installation and delivery, and the regular inspections, our service engineers will communicate with customers on site, exchange product and system application experience ,answering customers' questions.